Customer Support Specialist

JOB RESPONSIBILITIES:

• Answering phone calls, transferring callers as appropriate
• Greeting customers, vendors, and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
• Monitoring and ordering inventory and supplies for the office
• Manage incoming and outgoing correspondence including emails, faxes, mail, and packages
• Filing and organizing records, invoices, and other important documentation
• Receiving and dispatching customer orders
• Submitting work orders and scheduling repairs for general office space and equipment
• Provides accurate and timely information to customers
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the office team to meet and exceed customer service expectations
• Serves as an administrative assistant to employees in the office

REQUIREMENT:

• Strong organizational skills and excellent follow-through
• Strong attention to detail and time management skills
• Timeliness and promptness with attendance, assignments, and correspondence
• Show initiative to continue learning and develop skills
• Ability to assist all departments with administrative duties as needed
• Uphold Dooley’s Petroleum Inc.’s policies and procedures to meet company standards

QUALIFICATIONS:

• Administrative Assistant or Receptionist in a busy industry and office environment
• 2 or more years of customer service experience required
• Proficiency with Microsoft office applications is expected

PHYSICAL REQUITREMENTS:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Employee is mainly sedentary. Occasional filing. Employee is expected to use computer for majority of the day.
• Employee is regularly required to talk, hear, stand, and walk