Help Desk Leve 1

Summary:

As a Help Desk L1, you’ll be the first point of contact for employees needing help with computers, mobile devices, networking, and security. Your job is to provide quick, friendly, and professional support by phone, email, or remote access. You'll troubleshoot and resolve issues related to software, hardware, mobile devices, network connections, and security concerns. This role is ideal for someone eager to learn and grow their skills in the IT field.
 
Responsibilities:

• Be a positive, helpful representative of Dooley’s Petroleum Inc. through all forms of communication (phone, email, etc.).
• Respond to employee requests at different levels of technical ability and help solve issues related to applications, phones, mobile devices, printers, networking, or computers.
• Troubleshoot and resolve issues related to end-user computing, mobile devices, network connections, and basic security concerns, either onsite or remotely.
• Keep a detailed record of all help desk tickets, including calls, emails, and sessions, as well as the resolution of each issue.
• Participate in an on-call rotation for after-hours support.
• Assist with other tasks as needed.

• 2-year degree or relevant experience in IT support.
• Valid driver’s license.
• Strong communication and customer service skills.
• Eagerness to learn and develop new skills in IT.
• Ability to prioritize and manage multiple tasks.
• Basic knowledge of Active Directory and how it’s structured.
• Understanding of computer hardware, mobile devices, software, networking (LAN and WAN), and security basics.
• Familiarity with Microsoft Office Suite and Office 365.
• Ability to lift up to 50 lbs.