Branch Manager & Lender - Echo

Position Summary:

This position is responsible for the administration and efficient daily operations of the branch location, including operations, product sales, customer’s service and security and safety in accordance with the Bank’s objectives, either directly or through subordinates.

This position will develop new deposit and loan business, provides superior level of customer service. Promotes the service culture of the bank through coaching, guidance and staff motivation. Make the necessary decisions to improve branch profitability and growth. Promote goodwill for the bank through active participation in community organizations and events.

The Branch Manager will direct and manage the day to day strategic priorities and related communications associated with the operations of the branch location. This position is responsible for the administration and coordination of the banks sales and customer development activities, including customer prospecting and referrals efforts.

This position will be required to effectively balance their day to day management and supervisory duties with also managing and maintain an individual loan portfolio.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Essential Functions:

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Manages the daily operations of the branch, its buildings and belongings.
2. Manage employees and staffing of the branch. Including coaching and counseling, writing reviews and performance plans.
3. Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operations issues, etc.
4. Maintain staff schedules to provide adequate coverage at all times.
5. Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement.
6. Be knowledgeable about all lending, deposit, business and consumer Bank products.
7. Provide customer service to include opening new accounts and assisting other financial needs of the customer.
8. Responsible for cross-selling bank products and services, along with managing assigned portfolio of bank customers.
9. Maintains a determined level of personal production and actively pursues new loan and deposit relationships.
10. Performs primary functions within branch in accordance with Citizens Alliance Bank’s policies and procedures.
11. Deal with loan customer requests, including collecting and analyzing financial and related data in order to reach credit decision; establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms.
12. Assist the Market Manager in implementing and ensuring all operational audits, including bank policies and procedures are being adhered to; responsible for taking prompt corrective action on internal/external (Enter Branch Location) branch audit findings.
13. Respond to daily correspondence regarding bank office matters and/or bank customers or direct such matters to appropriate bank personnel for answering.
14. Maintain good public relation with customers and the community. Assume community leadership and service responsible with focus on the Community Reinvestment Act.
15. Manage difficult situations with customers and provide them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.
16. Maintains complete confidentiality with regard to sensitive customer and proprietary information.
17. Perform as a team member in allocating and coordinating the work flow.
18. Assign the workload of the Branch Manager & Lender’s direct reports, ensuring they are properly trained to perform their duties, evaluate their performance, and recommend any disciplinary action if necessary.
19. Assist the human resources department in staffing the Lending Department which includes, interviewing, hiring, promoting, and terminating.
20. Ensure proper coverage and staffing for all direct reports which includes reviewing and approving time off requests and timesheets.
21. This position requires a valid Driver’s License.
22. All employees are expected to exemplify and follow our core values.
23. Regular attendance and punctuality when reporting to work.
24. Travel for trade and industry schools and seminars as needed.
25. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.
26. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
27. Perform other duties as assigned and requested.

Core Values

Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.

Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.

Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.

Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.

Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Education and Experience:

Required - High School diploma or GED.

Required - Continuing Education to maintain job knowledge.

Required - Three to Five years of banking experience.

Preferred - Three to Five years of customer service experience.

Preferred - Proficiency in Microsoft Suites.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.