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Help Desk Level 1

Summary:As a Help Desk L1, you’ll be the first point of contact for employees needing help with computers, mobile devices, networking, and security. Your job is to provide quick, friendly, and professional support by phone, email, or remote access. You'll troubleshoot and resolve issues related to software, hardware, mobile devices, network connections, and security concerns. This role is ideal for someone eager to learn and grow their skills in the IT field.  Responsibilities:Be a positive, helpful