CDL TRUCK DRIVER & OPERATIONS SUPERVISOR

JOB DESCRIPTION
 
An Operations Supervisor is responsible for supervising day to day collection activities in one or more lines of business (rear load, front load, commercial, residential, industrial roll-off, semi and/or container delivery and pick-up) in a geographically dispersed area. Supervisors in this position lead operations of all routes under their supervision. Responsibilities include managing driver/laborer performance, maintaining schedules and managing daily route tasks. Supervisors also ensure work environments are in compliance with all safety guidelines, initiate best practices for productivity and resolve any route issues. Our Supervisors must be an example of West Central Sanitation’s “Good Neighbor” service and standards to WCS co-workers as well as to the public, industry partners and WCS customers. Most importantly, our supervisors keep drivers and customers happy! Our supervisors are the backbone of our operation and motivate our team to grow and succeed. If you like early morning starts and a mix of in-office and out-of-office activities, this may be the time to start your West Central Sanitation career.

WAGE RANGE: $69K - $80K PER YEAR (depending upon experience)          LOCATION: WILLMAR
OPENING DATE: OPEN UNTIL FILLED                                                            JOB TYPE: FULL TIME     
SCHEDULE: SHIFTS BEGIN 4:00 AM – 6:00 AM TYPICALLY MONDAY - FRIDAY
                         SHIFT LENGTH VARIES BY ROUTES AND DAY

MINIMUM QUALIFICATIONS 

• Must be at least 21 years of age
• Must be legally eligible to work in the United States
• Must successfully complete and pass applicable pre-employment background check, driving record, physical and drug screening
• Ability to perform the physical requirements and demands of the position

 EDUCATION 

• High School Diploma or GED equivalent
• 2-year Degree is required 

EXPERIENCE 

• 18 months or more of relevant work experience in transportation, driving or logistics is preferred
• 5 years of management experience supervising 10+ employees in labor or commercial driving is preferred
• OR an equivalent combination of education and experience may also be considered adequate

 KNOWLEDGE, SKILLS AND ABILITIES 

• Proven ability to direct and manage 10-20 subordinates
• Ability to navigate and mediate stressful situations between employees or with customers
• Process-focused and results-oriented when setting and pursuing ambitious goals
• Demonstrates a strong commitment to organizational success
• Ability to marshal resources to accomplish goals and objectives
• Strong logistical problem-solving abilities (ability to determine best-placement for dumpsters within service constraints)
• Collaborative team leader with the ability to build and work with teams
• Creative thinker who challenges conventional solutions
• Behaves ethically in ways that conform to West Central Sanitation’s Good Neighbor standard and serve as an example to direct reports
• Good judgment of others talents in the realm of hiring and developing high performance teams
• CDL is preferred but not required (We will provide training to interested candidates)
• Ability to operate large, heavy-duty vehicles
• Ability to drive safely
• Ability to work a consistent work schedule, as punctuality is required
• Ability to communicate clearly, verbally and in writing
• Ability to operate a tablet / basic computer skills
• Ability to learn new processes
• Strong work ethic and people skills
• Focus on safety

 ESSENTIAL DUTIES AND RESPONSIBILITIES
GENERAL

• Participate in direct field time with employees, by riding along on routes and assisting them in their development as a WCS employee, supporting them in becoming a Good Neighbor through proactive coaching and mentoring
• Work with Operations and General Supervisors to implement initiatives aimed at improving functional excellence for the company as a whole 
• Ensure adherence to accident prevention programs and compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards amid direct reports and the company as a whole
• Respond to customer needs and demands as presented by the Customer Service department
• Monitor route analysis and review them for efficiency and optimal routing
• Interview and hire workers in conjunction with the Human Resources department
• Organize and schedule all necessary resources required to accomplish daily activities and coordinate daily operational needs with their team
• Plan, distribute, monitor, and follow-up on daily route assignments to ensure customers are serviced per company standards and agreements
• Manage the end-of-day check-in process; capture and communicate key service, safety, and equipment issues
• Monitor driver and laborer time and attendance, minimizing overtime while ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60-hour rule)
• Review weekly demand / volume per route, determine potential gains from re-routing and recommend re-routes to the routing specialist
• Set and monitor productivity, service, and safety targets for each route and driver
• Assist with data collection and required reporting
• Work with functional groups to resolve employee relations and labor relations issues
• Ensure that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies
• Conduct investigations regarding all injuries and incidents, ensure consistent safety monitoring, discipline, and retrain when opportunities present
• Visit customers and customer sites to evaluate and resolve safety issues; seek service alternatives where appropriate
• Establish and maintain a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards
• Document service issue solutions and provide instructions to Dispatch/Customer Service should problems reoccur
• Communicate and follow-up on sales opportunities, issues at customer sites, Driver Vehicle Inspection Report (DVIR) repairs, container swaps, and safety issues reported by drivers
• Notify Dispatch/Customer Service of container delivery days in specific areas
• Ensure service set-up errors and missed pickups are reported and resolved
• Document and maintain records required by regulatory agencies such as the Department of Transportation (DOT)
• Review and audit documentation on a daily basis related to route operations (e.g., DVIR’s, driver time and attendance tracking, open tickets, etc.) and follow-up where appropriate
• May be required to operate a truck in accordance within WCS Safety, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws
• May be required to complete pre-trip and post-trip inspections of the truck and document those checks using the standard DVIR (Driver Vehicle Inspection Report)
• Immediately report all unsafe situations or service-related issues to your Supervisor or Dispatch
• Attend and direct training programs, briefings, and meetings as required by WCS or as directed by your Supervisor
• Communicate customer requests to your Supervisor or Dispatch
• May be required to completely dump all receptacles and leave each customer’s location clean and free of debris
• May be required to follow all route assignments and complete end-of-day documentation / check out process
• Ability to work in a fast-paced environment and multitask
• Ability to problem solve, prioritize tasks, and manage time well
• Ability to work with and support co-workers and team members
• Ability to complete tasks with accuracy and attention to detail
• Willingness to work extra time and/or do extra tasks on certain days as needed
• Perform all work in accordance with established safety procedures
• Complete other job-related duties as assigned or apparent

PHYSICAL DEMANDS OF THIS POSITION 

• Ability to safely lift objects weighing 50 pounds
• Ability to safely push, pull, bend, twist, sit, stand, and frequently lift objects up to 50 pounds and occasionally lift objects up to 100 pounds
• Ability to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)
• Ability to hear at a level sufficient to communicate effectively with others
• Physical effort levels will vary from site to site and day to day, depending on the tasks required. This list is not all-inclusive of every situation.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job 

WORK ENVIRONMENT 

• Outdoors and/or driving a video/GPS monitored vehicle – environments may often include dirt, odors, noise, weather extremes and elements for most of the work day
• Indoors – office setting
• May rarely be exposed to physical occupational risks including cuts, burns, exposure to toxic chemicals, etc. 

ABILITY TO COMMUTE / RELOCATE 

• Must reliably commute to the designated work location. May also relocate before beginning employment 

REQUIRED TRAINING 

• As assigned or apparent 

REQUIRED CERTIFICATES, LICENSES, OR REGISTRATIONS 

• Ability to provide a current Class D Minnesota Driver’s License
• Ability to provide or acquire a current Class A or Class B Minnesota CDL (Commercial Drivers’ License) with an air-brake endorsement or permit
• Ability to provide or obtain a current valid health card 

SUPERVISORY RESPONSIBILITIES 

• Team of approximately 20 drivers 

BENEFITS
 
At West Central Sanitation, each eligible employee is provided the opportunity to enroll in a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability, Long-Term Disability, AD&D, Accident Insurance, Critical Illness Insurance, Whole Life Coverage, Health Savings Account, Flexible Spending Account, Profit Sharing, and 401K (plus generous company match upon eligibility) and more! Our employees also accrue Paid Time Off and receive six paid Holidays each year. See the following page for more details.
 
ADDITIONAL NOTES
 
This position will require successful completion of applicable background check, driving record and drug screening.
 
Equal Opportunity Employer
West Central Sanitation is fully committed to equal employment opportunities (EEO). All employment decisions will be made without regard to race, color, age, religion, sex, pregnancy, marital status, familial status, disability, national origin, sexual orientation, veteran status, status with regard to public assistance or activity in a local human rights commission. In addition, we comply with all applicable state and local laws governing non-discrimination in employment in every location in which we maintain facilities.
 
WHY SHOULD YOU APPLY? WE INVEST IN YOU! 

• Be home every night and weekend
• Comprehensive on-the-job training provided (including CDL training)
• Stable employment industry
• Company paid health insurance
• Uniforms, safety vests and protective eye wear provided
• Competitive Pay
• Paid Time Off
• Profit Sharing
• 401(K) + company match
• The opportunity to work with an empowering workforce and career advancement 
• When you work for West Central Sanitation, you are more than a number. You will be well prepared to begin your career - professional, well trained, and skilled. Our employees are dedicated, work hard, and keep safety top of mind at all times.  

Appy at www.wcsanitation.com or email your resume to employment@wcsanitation.com