Payment Services Specialist

Position Summary:

This position will complete daily Wire/ACH transactions in accordance with the Bank's policies and procedures. Collaborates on problem solving and process improvement efforts, in order to maintain and continuously improve Wire/ACH operations policies, procedures, and performance.

This position must be flexible in dealing with the needs of several team members and departments. The Payment Services Specialist I will serve as an advocate of the Bank, promote the Bank's products, services and overall, Citizens Alliance Bank's brand.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Essential Functions:

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Originate and verify all wire transfers including importing and processing.

2. Receive incoming and initiate outgoing wires transmittals.

3. Receive incoming and initiate outgoing ACH batch transmittals.

4. Return ACH items.

5. Send notification of change of ACH files.

6. Research ACH/wire transactions as needed.

7. Monitor and maintain wire transfer logs.

8. Monitor customer activity.

9. Complete follow-up with customers.

10. Gather statistical information as requested or required.

11. Be Proficient with the Bank's Core Operating System, Excel and Word.

12. Ability to architect and drive change by enlisting support of management.

13. Maintain complete confidentiality with regard to sensitive customer and proprietary information.

14. Ability to Multitask.

15. All employees are expected to exemplify and follow our core values.

16. Regular attendance and punctuality when reporting to work.

17. Travel for trade and industry schools and seminars as needed.

18. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.

19. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.

20. Perform other duties as assigned and requested.

Core Values: 

Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.

Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.

Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.

Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.

Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Education and Experience: 

Required - High School diploma or GED.

Required - Continuing Education to maintain job knowledge.

Preferred - Three to Five years of banking experience.

Preferred - Three to Five years of Administrative experience.

Preferred - Proficiency in Microsoft Office Suite; familiarity with loan documentation and boarding software.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.