Bulk Dispatch Service Scheduler
Job Responsibilities Service Scheduler Include:
- Schedule service for Sauk Centre, Hoffman & Sauk Rapids divisions
- Call Customers
- Put on service schedule/calendar
- Update work order in ADDs with schedule date
- Send out daily schedule to service techs
- Print out daily job summary with assigned techs
- Include work orders for each job with detailed and updated tasks
- Monitor open work order spreadsheet & assign priority work orders as needed throughout the day
- Enter Gopher One locates for all divisions
- Make sure techs are turning in paperwork daily
- Handle service-related questions/phone calls from CSRs or customers for all divisions
- Coordinate work schedules with drivers if/when needed in service
- Lead monthly P3 meeting
- Back up to service billing
- Enter parts inventory for all divisions
- Manage tank inventory for all divisions
- Dispatch bulk propane orders for Sauk Centre, Hoffman & Sauk Rapids division
- Assist Sauk Rapids & Hoffman offices with dispatching fuel orders as needed
- Perform delivery maintenance for all propane accounts for Sauk Centre, Hoffman & Sauk Rapids
- Perform exception resolution report daily
- Work with CSR in each division office to make sure tickets are posted in a timely fashion
- Adjust K-factors as needed when service work is performed
- Manage delivery stops with division CSRs to ensure timely removal & deliveries
- Back up to the bulk dispatch manager for dispatching other divisions if needed
- Oversee that monthly P3 bulk inspections are being completed for all divisions
- Oversee that monthly P3 meter creep tests are being completed for all divisions
- Assist drivers with Nee-Vo related questions/set up. Watch monitors for each division
- Assist and/or run reports directly related to bulk
- Coordinate deliveries with new tank sets & system checks in a timely fashion
- Assist on phones if needed
