Customer Service Representative

Do you want to work for a company where your co-workers are co-owners?

Northern Radiator is a 100% EMPLOYEE-OWNED COMPANY. Northern Radiator provides high quality heating and cooling products for automotive, agricultural, truck, industrial and racing products. Northern Radiator has been in business for over 52 years. Our headquarters, manufacturing facility, and primary distribution facility is located in Willmar, Minnesota with multiple regional distribution centers located throughout the U.S.

Northern Radiator is searching for a full time Customer Service Representative to join our team located in Willmar, Minnesota. The Customer Service Representative is responsible to interact with customers, prospects, venders, and internal staff. This position will provide over the phone customer support, product information, processing orders, return policy solutions, and resolving customer inquiries, requests, and concerns.

Qualifications:

• Experience or knowledge in automotive, heavy-duty truck, or agricultural parts is preferred.
• Candidates must have excellent listening, interpersonal and verbal communication skills with strong customer orientation.
• Previous experience in a call center environment is preferred.
• Ability to exhibit poise, composure and confidence when confronting stressful or high-pressure situations.
• Candidates must have experience in Microsoft Office Suite: Word, Excel, Outlook.
• Exhibits a strong commitment to dependability and reliability with the ability to gain the confidence and respect of the customer base.
• Must be able to successfully pass a criminal background check

Why you should join our Team:

• Northern Radiator genuinely cares about all of our employees. You are a name- not a number. Average employee tenure is over 11 ½ years.
• Employee Ownership & Ownership Culture- be part of something greater than “just a job”. Northern Radiator is 100% Employee Owned.
• Excellent Benefit Package: health, dental, vision, accident, and hospital indemnity insurance. Company paid life insurance, short term, and long-term disability.
• Paid vacation and paid holidays.
• Retirement plans: Employee Stock Ownership Plan (ESOP), 401K plans both pre-tax and post-tax options are available.
• Stable and consistent hours with a flexible work-life balance.

Company hours are Monday- Friday 8:00 a.m. to 5:00 p.m.

Learn more about Northern Radiator at: https://www.northernradiator.com

Northern Radiator is an Equal Opportunity Employer.