General Manager
The General Manager is responsible for maximizing sales and revenues to meet Donated Goods Retail's commitment to the mission and values of Goodwill-Easter Seals MN. This position provides high-level leadership and guidance through development and training of store personnel and store operations.
ESSENTIAL JOB FUNCTIONS
Store Operations
Ensures the retail store operates efficiently and effectively.
- Delivers excellent customer service and handles all customer and donor concerns in a timely and effective manner to the satisfaction of the customer/donor.
- Ensures there is a Manager on Duty (MOD) at all times.
- Directs execution of implementation guide, merchandising principles and signage standards.
- Provides clear communication to store team.
Ensures store talent is trained and developed and manages store personnel needs.
- Creates superior capability by attracting, developing and retaining talent.
- Identifies and evaluates trends in employee strengths and opportunities and provides direction for training and development for future growth and professional opportunities.
- Responsible for high store engagement and productivity by creating an atmosphere of recognition and reward for individual and team contributions.
- Ensures the highest level of integrity and partners with Human Resources on employee concerns and grievances.
Ensures financial and business control through reporting and communication.
- Communicates issues to District Manager in a timely manner.
- Maximizes donations and controls inventory levels. Analyzes sales, expense and revenue information to maximize contribution to the mission.
- Maximizes commercial and purchased margins through the execution of set work instructions.
- Translates business initiatives into clear team and individual objectives.
- Monitors community and customer trends, including competitor sales and strategies.
Ensures continued community involvement and education around Goodwill-Easter Seals.
- Partners with volunteer services to ensure a positive relationship with the store’s community.
- Executes job duties in a manner that promotes employment and quality participant experiences.
- Facilitates and participates in partnerships with Case Managers and Retail Liaison when appropriate to enhance the participant and community experience.
- Establishes a store presence in community events and meetings.
- Supports and promotes Goodwill-Easter Seals mission and values.
Ensures safety and protection of employees, assets and facilities.
- Directs employees in adhering to loss prevention and safety procedures and initiatives.
- Actively works to reduce workers’ compensation incidents and customer accidents.
- Ensures all customer accidents and workers’ compensation reporting is completed accurately and on time.
- Identifies potential facility concerns and addresses them in a timely and cost-effective manner.
- Responsible for being familiar with GESMN’s employee handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet.
- Responsible for learning, understanding, and practicing all safety policies and procedures set forth by the Human Resources and GESMN executive team.
- Other duties as assigned.
- Ability to communicate effectively with supervisors, employees and customers
- Proficient in Windows and Microsoft applications
- Ability to work independently and coordinate multiple projects simultaneously
- Excellent organizational and administrative skills with the ability to prioritize
- Strong attention to detail
- Strong analytical, problem solving and strategic thinking skills
- Strong people management and coaching skills
- Knowledge/expertise working with persons with disadvantages and/or disabilities and barriers to employment
- Ability to recruit high quality individuals and build a strong team
- Ability to handle sensitive and confidential information appropriately
- Ability and desire to provide excellent customer service
- Ability to interact with a diverse population in a human-services setting
- 3-5 Years of relevant experience required
- Bachelor’s or Associate degree preferred
Goodwill-Easter Seals Minnesota
Emily Wolle
