Registration & Reservation Manager

Summary

The Registration & Reservation Manager is the first point of contact for many of our guests and an essential staff member on our Hospitality team. This position manages all summer camp registrations as well as year-round retreat, conference, and rental bookings for GLLM. Excellent communication skills and the ability to work with a team to provide radical hospitality is vital to this position.

Essential Duties and Responsibilities

1. Manage camper registration process – set up a yearly registration software, create and disburse registration reports, manage automated invoicing, and process camp fee payments.

2. Manage retreat, conference, and rental booking/contracting.  

3. Maintain the calendar for all three sites, communicate accommodation pricing and schedule details to prospective groups, as well as send and process booking contracts and invoices.

4. Maintain a clear understanding of our program and facility offerings.

5. Communicate essential details in person, on phone, and in email to staff, guests, camper parents, and congregational staff. 

6. Greet guests with radical hospitality and answer phone calls in an efficient & confident manner.

7. Other duties as assigned.
    

Qualifications and Requirements

1. Proven expertise in organization and administration – capable of initiating, overseeing, and juggling multiple tasks simultaneously. 

2. Open, warm, friendly orientation to others with the ability to model radical hospitality.

3. Ability to work independently as well as be a team player.

4. Demonstrated experience with databases and strong general computer skills.    
    

Working Relationships (Internal/External)

1. Associate Director – visioning and strategic choice guidance

2. Director of Hospitality Ministries – registration coordination and communication

3. Site Program Staff – camper registration database creation and maintenance, camper communications, and retreat guest services

4. Director of Finance and Administration – direct supervisor and accounts receivables 

5. Director of Marketing & Communications – retreat and rental marketing opportunities

Supervises: This position does not directly supervise a position.

Hours: 32-40 hours per week / Flexible 4 or 5 days per week schedule

Compensation: $22-24 per hour / Full individual healthcare and 25% family / Dental insurance / 6% retirement contribution / generous PTO, holiday, and sick leave.

Supervisor: Director of Finance and Administration  

Classification: Non-Exempt