Senior Account Manager

Job Summary
The Senior Account Manager  is a relationship-driven, technically fluent professional who leads a portfolio of strategic clients through the full product realization journey — from initial discovery to production delivery. This role is embedded in a cross-functional “solutions pod” alongside an Applications Engineer and Inside Sales/Customer Service support, with full accountability for client satisfaction, quoting accuracy, and revenue growth within key accounts.

This is not a “hand-off” role. The Senior Account Manager acts as the central point of contact — driving discovery, shaping the solution, and guiding execution — all while aligning technical feasibility, business goals, and manufacturing constraints.

What Success Looks Like

• Your clients trust you, reengage often, and view DI Labs as a strategic partner.
• You collaborate well with your pod (Application Engineer + CSR) to deliver on-time, manufacturable solutions.
• You grow existing accounts through strategic insight, not transactional discounts.
• You help reduce friction — internally and externally.

• Own 10–15 high-value client relationships across medical, industrial, and emerging markets.
• Lead recurring client check-ins, discovery sessions, and periodic business reviews.
• Maintain client health metrics and proactively manage relationships.
• Translate client business objectives into DI Labs solutions — emphasizing consultative selling over transactional quoting.

• Collaborate with Applications Engineers to quote and validate manufacturability of parts.
• Understand additive materials, design-for-AM constraints, and processing tradeoffs well enough to communicate confidently with engineers.
• Qualify and scope opportunities to prioritize those aligned with DI Labs' capabilities and scale strategy.
• Identify opportunities for upsell, volume growth, or expanded services with existing accounts.

• Serve as the internal advocate for the customer across production, engineering, and operations teams.
• Participate in new project kickoffs and lead resolution of client issues or complaints.
• Partner with Inside Sales/CSR to streamline quoting, CRM, and workflow management.

• 5+ years of experience in client relationship or account management roles, preferably in a manufacturing, technical sales, or product development setting.
• Demonstrated success managing complex customer relationships with multiple stakeholders.
• Proven ability to grasp technical details and translate between engineers and non-technical buyers.
• Strong interpersonal communication, follow-through, and client advocacy skills.
• CRM fluency and quoting process experience.
• Strong problem-solving and solution-oriented mindset

• Background in additive manufacturing, digital manufacturing, or contract manufacturing services.

• Experience working directly with engineers, product managers, or technical buyers.
• Knowledge of materials, DFAM principles, and production workflows in AM or related technologies.
• Bachelor’s degree in engineering, business, or a related technical/commercial field.