CUSTOMER SERVICE REPRESENTATIVE

WAGE RANGE: $18.00 - $21.00 HOURLY (depending upon experience)

LOCATION: WILLMAR OFFICE

OPENING DATE: OPEN UNTIL FILLED

JOB TYPE: FULL TIME

SCHEDULE: SHIFT 8:00 AM – 5:00 PM TYPICALLY MONDAY - FRIDAY

Posting Dates: 8/19/2025 through 9/13/2025
Apply today via Indeed,
Download our fillable PDF Application at https://www.wcsanitation.com/employment/
Or Email your questions or resume to employment@wcsanitation.com

JOB DESCRIPTION
 
The Customer Service Representative in this position will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face regarding accuracy and efficiency in relation to their accounts. The best CSR’s are genuinely excited to help customers. They’re patient, empathetic, passionately communicative and love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSR’s have the aptitude to gather that information and problem-solving comes naturally to them. They are confident when troubleshooting and will investigate if they don’t have enough information to resolve customer issues. Their target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

WHY SHOULD YOU APPLY? WE INVEST IN YOU! 

• Home every night and weekend
• Stable employment industry with continuous growth opportunities
• Comprehensive on-the-job training
• Competitive Pay
• Paid Time Off 
• Frequent Employee Appreciation Events, Meals, & Recognition
• The opportunity to work with an empowering workforce and potential for career advancement 
• When you work for West Central Sanitation, you are not just a number. You will be well prepared to begin your career – a professional, well trained, and skilled member of the team. Our employees are dedicated, work hard, and keep safety top of mind at all times. 

MINIMUM QUALIFICATIONS 

• Must be at least 18 years of age
• Must be legally eligible to work in the United States
• Must successfully complete and pass applicable pre-employment background check
• Ability to perform the physical requirements and demands of the position 

EDUCATION 

• High School Diploma or GED equivalent 

EXPERIENCE 

• 1 year or more of relevant work experience in customer/client service/support is preferred 

KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual knowledge and skills not required
• Proven customer support experience or experience as a client service representative
• Proven track record of meeting/exceeding established job-related quotas/criteria
• Strong oral communication skills and active listening (particularly over the phone)
• Familiarity with Customer Relationship Management systems and their utilization
• Customer orientation and the ability to adapt/respond to different personalities and communication styles in a professional and timely manner
• Ability to communicate clearly, verbally and in writing
• Ability to operate a computer / basic computer skills
• Ability to learn new processes
• Strong work ethic and time management
• Focus on safety and efficiency 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to accurately and efficiently assist with a large number of incoming calls
• Collect pertinent information to generate sales leads
• Identify and assess customer needs to find suitable products and services to meet those needs
• Ability to build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information via approved methods/resources
• Ability to meet personal/customer service team sales targets and call handling quotas
• Ability to field customer complaints, provide appropriate solutions and alternatives in a timely fashion and follow up to ensure resolution
• Record customer interactions, process customer account changes/updates and file documents
• Ability to follow communication procedures, guidelines, and policies
• Willingness to go the extra mile to engage and satisfy customers
• Ability to work in a fast-paced environment and multitask
• Ability to problem solve, prioritize tasks, and manage time well
• Ability to work with and support co-workers and team members
• Ability to complete tasks with accuracy and attention to detail
• Willingness to work extra time and/or do extra tasks on certain days as needed
• Perform all work in accordance with established safety procedures
• Complete other job-related duties as assigned or apparent 

PHYSICAL DEMANDS OF THIS POSITION 

• Ability to safely lift objects weighing 25 pounds
• Ability to safely push, pull, bend, twist, sit, stand
• Ability to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.)
• Ability to hear at a level sufficient to communicate effectively with others
• Physical effort levels will vary from site to site and day to day, depending on the tasks required. This list is not all-inclusive of every situation.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job 

WORK ENVIRONMENT 

• Indoors – office setting 

ABILITY TO COMMUTE / RELOCATE 

• Must reliably commute to the designated work location. May also relocate before beginning employment 

REQUIRED TRAINING 

• A four-week training program is provided for each employee in this position
• As assigned or apparent

SUPERVISORY RESPONSIBILITIES 

• None 

BENEFITS
 
At West Central Sanitation, each full-time benefits eligible employee is provided the opportunity to enroll in a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability, Long-Term Disability, AD&D, Accident Insurance, Critical Illness Insurance, Whole Life Coverage, Health Savings Account, Flexible Spending Account, Profit Sharing, and 401K (plus generous company match upon eligibility) and more! Our employees also accrue Paid Time Off and receive six paid Holidays each year. See the following page for more details.
 
ADDITIONAL NOTES
 
This position will require successful completion of an applicable background check.
 
Equal Opportunity Employer

West Central Sanitation is fully committed to equal employment opportunities (EEO). All employment decisions will be made without regard to race, color, age, religion, sex, pregnancy, marital status, familial status, disability, national origin, sexual orientation, veteran status, status with regard to public assistance or activity in a local human rights commission. In addition, we comply with all applicable state and local laws governing non-discrimination in employment in every location in which we maintain facilities.
  
Appy at www.wcsanitation.com or email your resume to employment@wcsanitation.com