Receptionist-Customer Service Support Specialist
Job Description: Receptionist-Customer Service Support Specialist
Opportunity
Are you looking to build a successful career in the steel distribution and processing industry? West Central Steel of Willmar, MN is seeking a motivated individual to join our team as a receptionist all while taking advantage of benefit opportunities like excellent wages, daily overtime, generous 401K matching, profit sharing and much more.
About West Central Steel
We’re in the business of providing high-quality carbon steel distribution and parts processing services to customers all over the Midwest. For over 70 years, we’ve maintained our status as leaders in our industry by committing to safety, quality, responsibility, relationships, and growth in everything we do. West Central Steel is a family-owned company dedicated to helping our customers and employees build their success.
Job Summary
The Receptionist role is a rewarding and diverse job with responsibilities being the forefront of our organization while performing receptionist duties and administrative support.
- Answering phone calls, transferring callers as appropriate
- Greeting customers, vendors, and visitors to the office, ensuring guests are comfortable and connected with the right office personnel & company staff
- Manage incoming and outgoing correspondence including emails, faxes, mail, and packages
- Provides accurate and timely information to customers
- Provides timely feedback to the company regarding customer concerns
- Partners with the office team to meet and exceed customer service expectations
- Serves as an administrative assistant to employees in the office
Job Responsibilities
Perform the day-to-day main activities to best serve our customers. You have a high attention to detail, willingness to learn new methods and ability to grow your skills. You will work as a team supporting various departments to help the office operate efficiently.
- Cash handing skills sufficient to monitor drop box payments
- Monitoring and order supplies for the office
- File, organize and scan records, invoices, and other important documentation
- Post receiving’s, enter daily driver sheets and meter readings, load summary reports
- Timeliness and promptness with attendance, assignments, and correspondence
- Show initiative to continue learning and develop accounting skills
- Ability to assist all departments with administrative duties as needed
- Performs other related duties as assigned and required
- High school diploma or equivalent; technical training a plus
- 2+ years clerical-customer service experience required
- Computer skills including ability to effectively use Microsoft Office
- Proficient in math skills and or accounting helpful
- Attention to detail with high organizational skills
- Ability to understand and follow oral and written instructions
- Strong communication skills
- Ability to work independently and as a team
Employee Benefits
- Excellent Wages
- 401 (k) matching
- Health, dental, vision, and life insurance
- Paid time off
- Employee referral program
- Health savings account
- Flexible spending account
- Profit Sharing
Job Type: Full-time
Schedule: Monday to Friday 8:00 am -5:00 pm
- No weekends
- Overtime
