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Shared Services Manager

The Shared Services Manager (SSM) oversees retail banking operations and the Shared Services Pool of Banking Specialists, ensuring smooth, efficient, and compliant execution across all branches. This role owns people and operational execution, drives accountability for performance and controls, and turns standards and customer experience expectations into staffing plans, schedules, and repeatable routines. The SSM also prioritizes and approves work for the Shared Services Pool based on capacity and risk,