Customer Service Specialist-Willmar Job ID 20998

Ridgewater College
Job Description
This position provides shared administrative support to the Student Services managers and the office areas that they supervise.  The position exists to assist in the performance of their duties and to assist with the day to day functions of the student services offices; performs student-related tasks to assist in the completion of applications, registration and other required forms; compiles and maintains files for current, re-entry and inactive students; performs receptionist duties for the operation of Ridgewater College Student Services offices and assists as backup to others in the area.  A high level of customer service and confidentiality is required in performing the duties in this position.  Organizational skills are utilized in detailed record keeping and data collection.

Minimum Qualifications:

  • Customer service skills (phone, in person & online) sufficient to identify and understand parent and students needs and concerns, and ability to deal with difficult emotional situations in a courteous, respectful, professional, and efficient manner.
  • English:  Ability to fluently speak, read, write, understand and respond to a variety of written and spoken communications.
  • Math:  Knowledge of arithmetic and mathematics sufficient to maintain complete and accurate financial records, balance and resolve discrepancies.
  • Word Processing and Spreadsheets:  Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts and graphs.  Software may include:  Microsoft Word, Excel, Powerpoint, Publisher, etc.
  • Data Base Management:  Knowledge of basic principles, practices and techniques of database management sufficient to set up and run basic queries, review and analyze data, and identify problem areas.  Software may include:  Access
  • Data entry performance:  Knowledge of current data entry procedures, including filing and storage.
Preferred Qualifications:
  • Experience using MnSCU ISRS systems and ImageNow.
  • Knowledge of Ridgewater College academic programs, policies and procedures and a commitment to the values of education for all individuals.
  • Ability to hire, train and provide work direction of student employees.
  • Organization skills sufficient to perform detailed record keeping and data collection.
  • Knowledge of complicated Federal and State regulations governing financial aid programs.
  • Ability to multi-task and organize information (with multiple interruptions) as it is received and prioritize tasks to be completed in an accurate and timely manner.
  • Interview techniques and communication skills sufficient to obtain routine information from prospective students.
  • Ability to maintain the confidentiality of private information according to law, rules, policies and procedures is essential.

How to Apply

Go to to apply, search for Job ID 20998. If you are unable to apply online, please contact the job information line at 651.259.3637.
For additional information about the application process, go to

Equal Employment Opportunity

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities.  If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651.259.3637 or email   Please indicate what assistance is needed.   

Contact Information
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