Call Center Collection Agent

Enhanced Resource Centers
Job Description

Most of our employees begin as a call center agent – one of the most valued positions in our company. Agents are our front line, speaking to customers on our clients’ behalf. And when they meet their expectations and reach their goals, ERC as a company excels.

Job Responsibilities:

Make outbound telephone calls to customers informing them of their delinquent account.
Treat our customers with respect, empathize with their situation, and identify a win-win outcome for both the customer and the clients we service.
Think outside of the box to negotiate the best possible arrangement.
Performance is based on daily call volume/effective resolution compared to assigned monthly goals.

What We Offer:

Competitive pay with uncapped monthly bonus potential
Opportunities to gain valuable professional skills through on-going training
Career growth opportunities
Fun, innovative culture that will challenge you and support your growth
Benefits offered after 60 days to include: Health, Dental, Vision, and IRA options
Paid Time-Off after 6 months
Paid Holidays after 90 days
Paid Training
Contact Information
Chairman's Circle Chamber Members