Assistant Service Manager

RESPONSIBILITIES

• Meets and greets customers at the counter and takes customer phone calls
• Asks questions to determine work needed and to prospect for additional work on the machine
• Records and clearly relays details and information to Service Manager and technicians
• Quotes service work and repairs
• Contacts and updates customers with ongoing repair status and cost estimates
• Schedules pickups and deliveries

• Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge
• Assigns, schedules, and tracks re-conditioning of used equipment
• Works with the Sales Department to manage internal work orders
• Assigns, schedules, and tracks set-up of new equipment
• Tracks and schedules PIPS
• Improves technician efficiencies by keeping them on task and coaching as needed
• Provides diagnostic assistance for technicians
• Assists technicians in looking up parts as needed and pre-orders parts for upcoming jobs
• Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked 
• Helps retrieve and stage equipment for service or repairs
• Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains
• vehicle inspection logs in each truck
• Covers for Service Manager as needed
• Performs other duties as assigned by manager

• Maintains shop cleanliness and ensures technicians keep work areas tidy
• Maintains condition of vehicles, inventory, tools, and equipment 
• Keeps shop tools organized
• Maintains a clean, professional personal appearance

• Reports to work on time
• Employs good time management skills and the ability to work independently
• Demonstrates good work ethic
• Communicates effectively one-on-one and in groups
• Maintains a positive, professional working relationship and works cooperatively with co-workers and management
• Exhibits a constant commitment to customer service   
• Promotes the service department to customers including service work, inspections, and parts

• Completes training required for the development of skills and knowledge
• Assists technicians with training such as forklift certification as needed
• Maintains current knowledge of John Deere and competitive products   
• Follows all safety rules and regulations

• One or more years’ experience or technical college degree or certification preferred
• Experience managing technicians in a shop setting
• Experience with repair, service, and maintenance
• Experience with mechanical, electrical, and hydraulic systems
• Experience operating vehicles, tools, and equipment
• Experience with basic computer functions
• Experience using Service ADVISOR™ or other computer based diagnostic tools preferred  

• Able to lift, bend, and carry
• Valid driver’s license with an insurable driving record required 
• CDL (Commercial Driver’s License) preferred